This privacy policy applies between you, the user of the website and Fresh Fibre Ltd, the owner and provider of this website.
Fresh Fibre Ltd takes the privacy of your information very seriously. This privacy policy applies to our use of all data collected by us or provided by you in relation to your use of the website.
This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at https://freshfibre.co.uk/terms-and-conditions/ .
Please read this privacy policy carefully
Definitions and Interpretations
1. In this privacy policy the following definitions are used-
Data-collectively all information that you submit to Fresh Fibre Ltd via the website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws
Cookies-a small text file placed on your computer by this website when you visit certain parts of the website and/or when you use certain features of the website. Details of the cookies used by this website are set out in the clause below (Cookies)
Data Protection Laws-any applicable law relating to the processing of personal data, including but not limited to the GDPR, and any national implementing or supplementary laws, regulations or secondary legislation
GDPR-the UK General Data Protection regulations
Fresh Fibre Ltd-Fresh Fibre Ltd, accompany incorporated in England and Wales with registration number-14734292 whose registered office is Top Floor, 3-5 St Pauls Square, Birmingham, West Midlands, B3 1QU.
UK and EU cookie law-the privacy and electronic communications (EC directive) regulations 2003 as amended by the privacy and electronics communications (EC directive) (Amendment) regulations 2011 & the privacy and electronics communications (EC directive)(Amendment) regulations 2018
User or You-any third party that accesses the website and is not either (i) employed by Fresh Fibre Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Fresh Fibre Ltd and accessing the website in connection with the provisions of such services.
Website-the website you are currently using, freshfibre.co.uk, and any sub domains of this site unless expressly excluded by their own terms and conditions.
2. In this privacy policy, unless the context requires a different interpretation
a) the singular includes the plural and vice versa
b) references to the sub clauses, clauses, schedules, or appendices are to sub clauses, schedules or appendices of this privacy policy
c) a reference to a person including firms, companies, government entities, trusts and partnerships
d) ‘including’ is understood to mean ‘including with limitations’
e) reference to any statuary provision includes and modification or amendment of it
f) the headings and subheadings do not form part of this privacy policy
Scope of the privacy policy
3. This privacy policy applies only to the actions of Fresh Fibre Ltd and users with respect to this website. It does not extend to any websites that can be accessed from this website including but not limited to any links we may provide to social media websites.
4. For purpose of the applicable Data Protection Laws, Fresh Fibre Ltd is the “data controller”. This means that Fresh Fibre Ltd determines the purposes for which and the manner in which your date is processed.
Data Collection
5. We may collect the following data, which includes personal data from you-
a. name
b. contact information such as email addresses and phone numbers
c. IP address (automatically collected)
d. web browser type and version (automatically collected)
in each case in accordance with this privacy policy
How we collect Data
6. We collect data in the following ways-
a. data is given to us by you.
b. data is received from other sources and
c. data is collected automatically.
Data that is given to us from you
7. Fresh Fibre Ltd will collect your data in several ways
a. when you contact us through the website, by telephone, post, email or through any other means.
b. when you register with us and set up an account to receive our products/services.
c. when you enter a competition or promotion through our social media channels.
d. when you make payments to us through this website or otherwise.
e. when you elect to receive marketing communication from us.
In each case, in accordance with this privacy policy
Data that is received from third parties.
8. Fresh Fibre Ltd will receive data from the following third parties-
a. DWM Broadband Ltd
b. DWM Energy Ltd
c. DWM Fundraising Ltd
Data that is collected automatically.
9. To the extent that you access the website, we will collect your data automatically, for example
a. we automatically collect some information about your visit to the website. This information helps us to make improvements to the website content and navigation and includes your IP address, the dates, times and frequency with which you access the website and the way you use and interact with its content
b. we will collect your data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the website, see the section below headed “Cookies”.
Our use of data
10. Any or all the above date may be required by use from time to time to provide you with the best possible service and experience when using our website. Specifically, data may be used by us for the following reasons.
a. internal record keeping
b. improvements of our products and services
c. transmission by email of marketing materials that maybe of interest to you
in each case, in accordance with this privacy policy
11. We may use your data for the above purpose if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section titled below “Your rights”)
12.For the delivery of direct marketing to you via email, we’ll need your consent, whether via an opt-in or a soft opt-in
a. a soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under the “soft opt-in” consent, we will take your consent as a given unless you opt-out
b. for other types of e-marketing, we are required to obtain your explicit consent, that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we provide
c. if you are not satisfied with our approach to marketing, you have the right to withdraw your consent at any time. To find out how to withdraw your consent see the section titled below “ Your rights”
13. When you register with us and set up an account toto receive our services, the legal basis for this for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
Who we share data with
14. We may share data with the following groups of people for the following reasons-
a. any of our group of companies and affiliates
b. our employees, agents and/or professional advisors
c. third party service providers who provide services to us which require the processing of personal data.
d. third party payment providers who process payments made over our website
e. relevant authorities
in each case, in accordance with this privacy policy
Keeping data secure
15. We will use technical and organisational measures to safeguard your data, for example
a. access to your account is controlled by a password and user name that is unique to you
b. we store your data on a secure server.
16. We are certified to PCI DSS. This family of standards helps us manage your data and keep it secure.
17. Technical and organisational measures including measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your data, please let us know immediately by contacting this email address: hello@freshfibre.co.uk
18. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against theft, fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org this is supported by HM government and leading businesses.
Data retention
19. Unless a longer retention period is required or permitted by law, we will only hold onto your data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request the data to be deleted.
20. Even if we delete your data it may persist on a back up or archival media for legal, tax or regulatory purposes
Your rights
21. You have the following rights in relation to your data
a. Right to access-the right to request (i) copies of the information we hold about you at anytime or (ii) that we modify, update or delete such information. If we provide you with access to this information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive”. Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
b. Right to correct-the right to have your data rectified if it is inaccurate or incomplete.
c. Right to erase-the right to request we delete or remove your data from our systems.
d. Right to restrict our use of your data-the right to “block” us from using your data or limit the way we use it
e. Right to data portability-the right to request we move, copy or transfer your data.
f. Right to object-the right to object to the use of your data including where we use it for our legitimate interests.
22. To make enquires, exercise any of your rights set out above, or withdraw your consent to the processing of your data (where consent is our legal basis for processing your data), please contact via email hello@freshfibre.co.uk
23. If you are not satisfied with the way a complaint you make in relation to your data is handled by us, you maybe able to refer the complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/
24. It is important that the data we hold about you is accurate and current. Please keep us informed if your data changes during the period for which we hold it for.
Links to other websites
25. This website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.
Changes of business ownership or control
26. Fresh Fibre Ltd may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or some part of Fresh Fibre Ltd. Data provided by our users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will under the terms of this privacy policy, be permitted to use the data for the purposes for which it was originally supplied to us.
27. We may also disclose data to a prospective purchaser of our business ppr any part of it.
28. In the above instances, we will take steps with the aim of ensuring your privacy is protected.
Cookies
29. This website may place and access certain cookies on your computer. Fresh Fibre Ltd uses cookies to improve your experience of using the website and improve our range of products and services. Fresh Fibre Ltd has carefully chosen these cookies and has taken steps to ensure that your privacy is protected and respected at all times
30. All cookies used by this website are used in accordance with the current UK and EU cookie laws
31. Before the website places cookies on your computer, you will be presented with a message bar requesting your consent to set these cookies. By giving your consent to the placing of cookies, you are enabling Fresh Fibre Ltd to provide a better experience and service to you. You may, if you wish, deny the placing of cookies, however certain features of the website may not function fully or as intended.
32. The website may place strictly necessary cookies, analytical/performance cookies, and functionality cookies
33. You can find the list of cookies that we use in the Cookies schedule
34. We give you control over which cookies we use. You can adjust your cookies preference at any time at www.freshfibre.co.uk
35.You can choose to disable or enable cookies at any time in your internet browser
36. You can choose to delete cookies at anytime
37. It is recommended that you ensure that your internet browser is up to date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings
38. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.
General
39. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonable believe your rights will not be affected.
40. If any court or competent authority finds that any provision of this privacy policy (or part of any provisions) is invalid, illegal or unenforceable, that provision or part provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of other provisions of this privacy policy will not be affected.
41 Unless otherwise agreed, no delay, act, or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
42. This Agreement will be governed by and interpreted to the law of England and Wales. All disputes arising under this Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
Changes to this privacy policy
43. Fresh Fibre Ltd reserves the right to change this privacy policy as we may deem necessary from time to time or as maybe required by law. Any changes will be immediately posted on the website and you are deemed to have accepted the terms of the privacy policy on your first use of the website following the alterations.
You may contact Fresh Fibre Ltd by email at hello@freshfibre.co.uk
Attribution
44. This policy was created on behalf of Fresh Fibre Ltd on 5th April 2023